Lower setup costs – as the PBX is virtual, the initial investment is minimal as there is no need for the costly hardware and installation that a traditional PBX requires.
Elimination of maintenance costs – your PBX is hosted by us, so there is no need to hire someone in-house to manage and maintain it.
A scalable solution – a hosted PBX is easy to scale up or down with minimal work and costs.
User-friendly – For end-users, a virtual PBX is conveniently simple to use and manage. There’s no need for any training or specialized skills so you can start using your new phone system right away.
Unbeatable mobility & global potential – with a hosted PBX, employees can work from anywhere. All they need is internet access. Additionally, multiple offices can be connected by the same system eliminating inter-office call charges.
Questions to ask yourself:
5 Ways Unified Communications Can Improve Your Customer Services
5 Ways Unified Communications Can Improve Your Customer Service
Contacting your customer service department doesn’t have to be an experience your customers dread. When you install a unified communications (UC) platform, you can provide high level of customer service in an efficient manner. UC tools like instant messaging, email, and phone can be used to communicate not only with your customer but also with the other people in your organization, a manufacturer, or tech support simultaneously. The system can allow your rep access to your customer database, further enhancing the customer experience.
UC provides more efficient, faster collaboration between customer service employees and experts throughout your company by integrating telephone features, like click to dial with desktop-based communications, such as instant messaging, Web conferencing, and video conferencing.
Here are five ways UC can help your small business serve customers better: