CCaaS – FlexTek Global

Customer Benefits of Cloud Contact Solutions Center

When choosing a phone system for your business, the toss-up between an on-premise solution or a hosted phone system (PBX – private branch exchange) can be somewhat confusing. A hosted phone system, also known as Unified Communications as a Service (or UCaaS) is a virtual phone system hosted for you by a service provider.

With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds. It’s quick and easy to set up, so there’s no downtime for your business or expensive installation costs. Moreover, you can be safe in the knowledge that you’ll receive the best service and support and that your business’ communications are in safe hands.

More and more companies are opting hosted phone solutions and with good reason, so what are some of the benefits of hosted business VoIP?

Contact us if your customers answer “Yes” to any of the following questions:

Do you currently (or would you like to) have agents working across multiple locations (including at-home)?
Does your contact center experience seasonal call spikes?
Does your contact center lack robust reporting to improve call center efficiency?
Do you lack major capital expenditure (capex) budgets needed to make upgrades or modifications to your contact center infrastructure?
Are you currently operating multiple technology systems and desire to unify everything onto a single platform?
Are you looking to utilize self-service or social media to enhance your customer experience to help bring greater efficiencies?
Is there some functionality you need to perform but are not able to using your current technology?
Are you required to maintain compliance with industry and governmental regulations?
Would you like to remove the complexity of day-to-day management but retain the ability to make changes yourself as needed?
Are you currently using a workforce mgmt. or work force optimization product or do you need this?
Do you use a CRM and is it integrated into your current platform? (CTI Integration)

Customer Benefits CCaaS

Utilize the investment you’ve already made by laying over your existing infrastructure
Low start-up costs
Fast, easy deployment capabilities
Demonstrated lower total cost of ownership over premises-
based equipment
Software upgrades/enhancements and maintenance at no additional cost
Scalable and flexible with inherent redundancy and security
Easy customization and integration