Managed help desk is a managed IT service that helps you focus on your core business needs. When your business outsources the help desk function, you’re able to utilize your best IT professionals to strategize how to apply technology to drive business objectives.
Managed Network Services includes either augmented services, or a complete replacement to an organization’s in-house IT department / services. The scope of network services extends from LAN/WLAN/SD-WAN management, unified communications (UCaaS), call center setup (CCaaS) to Network Consulting Services and Network Design and or Implementation services.
Managed IT services, or outsourced IT, is a third-party service that provides infrastructure, IT, and other technical support to organizations. You might also hear this type of company referred to as an MSP, short for managed service provider.
Services MSPs offer can vary widely, covering everything from cybersecurity needs, VoIP solutions, backup recovery, and more. Organizations typically seek out outsourced IT support when they lack the capital to hire and manage their own in-house IT team, or when they prefer the expertise and benefits that outsourcing can provide.